Have a technology question? The Digital Services department is here to help. This includes, but is not limited to, library electronic resources such as Library2Go, Hoopla, Overdrive, and Kanopy. We can also assist with Microsoft or Apple applications and other non-hardware related questions. Our home base is at the Medford Library, but we visit all branches and are available by phone and email, and are happy to schedule one-on-one appointments in-person or over Zoom. We look forward to seeing you and helping you with your technology-related questions, bewilderment, concerns, and fears. 

Reach us by email at digitalservices@jcls.org, by phone at 541-734-3990, or use the Request Help form below to ask a question. 

Self Help Guides

Getting stuck using one of our many vendor’s platforms? Get unstuck with their how-to guides that cover just about everything you could think of.

Hoopla logo
Kanopy Logo
Tumble Book Library Logo
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Note: The Kanopy movie streaming service now uses tickets instead of credits for access to titles. Have questions about how this works? Click here for more information, or contact Digital Services if you have issues or other questions

The OverDrive app has been discontinued as of May 1, 2023. Need help switching to Libby? Get started here!

JCLS Academy

The JCLS Academy offers a variety of training for use of the library’s assortment of databases and research tools, presented in straightforward lessons.


See upcoming Computer and Technology events from JCLS!

Some Thoughts from Our Staff

View selections from our blog in which our staff share insights on current technology topics.

Digital Services

Check Schedule

Check to see if a Digital Services Rep will be in a branch near you! Please note that we operate on a first come-first serve basis and scheduled times do not guarantee availability.

Reach Out to Us

Didn’t find what you were looking for? Still need help? Fill out an online help request!

Online Help Request

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