Computer & Tech Help

Have a technology question? The Digital Services department is here to help. This includes, but is not limited to, library electronic resources such as Library2Go, Hoopla, Overdrive, and Kanopy. We can also assist with Microsoft or Apple applications and other non-hardware related questions. Our home base is at the Medford Library, but we visit all branches and are available by phone and email, and are happy to schedule one-on-one appointments in-person or over Zoom. We look forward to seeing you and helping you with your technology-related questions, bewilderment, concerns, and fears. 

Reach us by email at digitalservices@jcls.org, by phone at 541-734-3990, or use the Request Help form below to ask a question. 

Self Help Guides

Getting stuck using one of our many vendor’s platforms? Get unstuck with their how-to guides that cover just about everything you could think of.

Note: The Kanopy movie streaming service now uses tickets instead of credits for access to titles. Have questions about how this works? Click here for more information, or contact Digital Services if you have issues or other questions

The OverDrive app has been discontinued as of May 1, 2023. Need help switching to Libby? Get started here!

JCLS Academy

The JCLS Academy offers a variety of training for use of the library’s assortment of databases and research tools, presented in straightforward lessons.

JCLS Academy

Events

See upcoming Computer and Technology events from JCLS!

See Upcoming Events

Some Thoughts from Our Staff

View selections from our blog in which our staff share insights on current technology topics.

• 
  Emotional Benefits to Playing Video Games
  The world is a stressful place. There are many ways to cope with stress and anxiety: meditation, mindfulness, physical movement … Continued
• 
  Motor Skills and Our New Video Game Collection!
  In which Brystan discusses the physical benefits of video games.
• 
  Video Games, Literacy, and Visual Novels
  In which Brystan shares how video games can help children improve their reading skills.
• 
  The OverDrive App is Retiring
  In which Nicole provides an update OverDrive and Libby.
• 
  Branching Out: Gaming in Libraries
  In which Brystan discusses video gaming in libraries, and shares a virtual tour of the Eagle Point gaming cave.

Reach Out to Us

Didn’t find what you were looking for? Still need help? Fill out an online help request!