Computer & Tech Help
Have a technology question? The Digital Services department is here to help. This includes, but is not limited to, library electronic resources such as Library2Go, Hoopla, Overdrive, and Kanopy. We can also assist with Microsoft or Apple applications and other non-hardware related questions. Our home base is at the Medford Library, but we visit all branches and are available by phone and email, and are happy to schedule one-on-one appointments in-person or over Zoom. We look forward to seeing you and helping you with your technology-related questions, bewilderment, concerns, and fears.
Reach us by email at digitalservices@jcls.org, by phone at 541-734-3990, or use the Request Help form below to ask a question.
Self Help Guides
Getting stuck using one of our many vendor’s platforms? Get unstuck with their how-to guides that cover just about everything you could think of.
Note: The Kanopy movie streaming service now uses tickets instead of credits for access to titles. Have questions about how this works? Click here for more information, or contact Digital Services if you have issues or other questions
JCLS Academy
The JCLS Academy offers a variety of training for use of the library’s assortment of databases and research tools, presented in straightforward lessons.
Some Thoughts from Our Staff
View selections from our blog in which our staff share insights on current technology topics.
- Talk To Me
In which Ryan discusses the added impact audio versions of stories can have. - Emotional Benefits to Playing Video Games
The world is a stressful place. There are many ways to cope with stress and anxiety: meditation, mindfulness, physical movement … Continued - Motor Skills and Our New Video Game Collection!
In which Brystan discusses the physical benefits of video games. - Video Games, Literacy, and Visual Novels
In which Brystan shares how video games can help children improve their reading skills.
Digital Services
Check Schedule
Check to see if a Digital Services Rep will be in a branch near you! Please note that we operate on a first come-first serve basis and scheduled times do not guarantee availability.